1Remedios R. Lamorena, 2Glorilyn B. Alejandro
1,2Isabela State University Ilagan Campus
DOI : https://doi.org/10.47191/ijmra/v8-i03-33Google Scholar Download Pdf
ABSTRACT:
Isabela State University Ilagan Campus is equipped with services extended for students such as Office of Student Affairs and Services (OSAS), in collaboration with other departments, it operates through its various divisions. Different services are offered for the students aside from academic excellence as extension of providing quality education in tertiary level. These services are the front liners and served as a backbone to continuing progressive and development of the institution. This study was conducted to determine the level of awareness of students and extent of serviceability on Student Affairs and Services (SAS) programs and their significant relationship. The study used descriptive evaluative research design with 1,690 student respondents under 10 programs of Isabela State University-Ilagan Campus with 17 school services. Different tools were used to analyze the data gathered. This paper used Pearson Correlation Coefficient in determining the significant relationship of the level of awareness and extent of serviceability in all different programs. Results showed that general students are moderately aware of the services offered by the SAS programs. However, there are implications that need to be considered in the improvement of the various services. The result of the extent of serviceability of different services offered is evident that the school should implement service improvement plan. The students’ level of awareness and the extent of serviceability of the different services offered by SAS programs indicated a significant relationship where the more the students become aware of the services, the higher the SAS extent of serviceability.
KEYWORDS:Awareness, Extent of Serviceability, Services, Student Affairs and Services Program
REFERENCES1) Aminrad, Z., Zakaria, Zakaria, S.Z.,& Abdul, A. (2011). Influence of Age and Level of Education on Environmental Awareness and Attitude: Case Study on Iranian Students in Malaysian Universities. The Social Sciences. 6. 15-19. 10.3923/sscience.2011.15.19.
2) Arangote, E.M. (2018). Assessment of the Student Services in a State University for Policy Recommendations. The Normal Lights Journal of Teacher Education 12 (2), 145-167.
3) Babayen-on, L. B. (2008). The Level of Satisfaction with Services of the Davao Doctors College: Basis for a Development Plan. DDC Professional Journal, 1(1).
4) Blanco, D. V. (2017).
5) Bucad, M., Perez, D. (2021). Awareness and Satisfaction on Student Affairs and Services of Western Philippines University. European Journal of Research Development and Sustainability, 2(6), 1-9.
6) Buted, D. R., Abiad, J. R. D., Aguba, J. P. D., Ellar, A. J. A., Ilao, D. P., Sales, J. H. D., Caiga, B. T. , Level of Nigerian Cadets’ Satisfaction on the Services of Lyceum. International Maritime Academy, Asia Pacific Journal of Education, Arts and Sciences, 1(2), 96-102
7) Brajkovic, L. (2020). Student Affairs and Services in Higher Education: Global Foundations, Issues, and Best Practices - Third Edition.
8) CHED Memorandum No. 08 series 2021, Annex B
9) CHED Memorandum No. 09 series 2013. Enhanced Policies and Guidelines on Student Affairs and Services
10) Doyle, J. (2020). Fostering Student Success Outside of Online Classes. https://www.insidehighered.com/advice/2020/04/07/whats-role-student- affairs-and-academic- support- staff-when-most-students-arent
11) Gervacio, M. O. & Pascual, J. M. (2019). Students’ Awareness And Satisfaction On Student Affairs And Services. QSU Research Journal, 8(1).
12) GONZALES, R. , Lumanta, C. N. & Vingua, P. D. (2021). Customers’ Satisfaction On Campus Related Delivery Services. International Social Science Review, 3(1).
13) Gruspe-taberdo, A. (2019). Students’ Satisfaction on the Student Services of a Maritime Higher Education Institution. Interdisciplinary Research Journal, 9(1).
14) Ibarrientos, j.A. 92015). Implementation and effectiveness of students affairs services program in one polytechnica college. Asia Pacific Journal of Multidisciplinary Research 3(5), 144-156.
15) Isabela State University. (2019). Student Manual revised 2019
16) Leung, E., Kassel-Gomez, G., Sullivan, S. et al. Social support in schools and related outcomes for LGBTQ youth: a scoping review. Discov Educ 1, 18 (2022). https://doi.org/10.1007/s44217-022-00016-9
17) Ludeman, R, Osfield, K., Hidalgo, E., OSte, D., Wang, H. (2009). Student affairs and services in higher education : Student Affairs And Services In Higher Education : Global Foundations, Issues, And Best Practices.
18) Ludeman, R.B., osfield, K.J., hidalgo, E.I., Oste, D., & Wang, H.S.. (2009). Student Afairs and Services in Higher Education: Global Foundations, Issues and Best Practices (3rd ed.). UNESCO.
19) Maslang, K. L. , Baguilat, I. D. , Mania, E. E. N. , Damayon, S. B. , & Dacles, D. D. M. (2021). Student Services Awareness and Satisfaction in a Private Higher Education Institution amid the Pandemic. American Journal of Educational Research, 9(12), 708-719.
20) Mehdipour, Y., & Balaramulu, D. (2013). Students Attitude toward Teacher's Behavior. International. Journal of Scientific and Research Publications.
21) Mercado, R. B., Hillario, D.S., & Nuqui, A.V. (2015). Student affairs and Services among Selected Higher Education Institutions in Bulacan: A Policy Study. Journal of Business & Management Studies, 1(1).
22) NAPARAN, G. B. (2019). Assessment of Student Services of Saint Columbian College: Basis for Continuous Improvement. JPAIR Multidisciplinary Research Journal, 37(1).
23) Özmen, S., Hursen, C. School guidance services awareness scale (SGSAS): The study of validity and reliability in a sample of Turkish adolescents. Curr Psychol 41, 6288–6302 (2022). https://doi.org/10.1007/s12144-020-01118-z
24) Palomo, I. M. & Canaman, D. G. (2007). Information Communication Technology Adoption and Efficiency of Student Services. Liceo Journal of Higher Education Research, 5(1).
25) Pre, R. B., Hungria, N. B., Dela Cruz, F. M., Alinsunurin, R. P., Salazar, E. , League, R. S. & Vinas, N. J. (2016). Impact of Extension Programs of Pamantasan ng Cabuyao on its Benefciaries. Interdisciplinary Research Journal, 1(1).
26) Pua-recio, R. & Recio, J. H. (2009). The University of the East Caloocan Student Service Units: A Survey on the Quality of Services. UE Research Bulletin, 11(1).
27) Santos, V. N. (2009). Students’ Satisfaction Rating on La Consolacion College Manila’s Student Services, School Year 2008-2009. LCCM Review , 1(1).
28) Sison, M. (2019). Evaluation of Student Affairs and Services Programs: A Tool for Quality Improvement.
29) Stratton, S. (2021). Population Research: Convenience Sampling Strategies. Prehospital and Disaster Medicine, 36(4), 373-374. doi:10.1017/S1049023X21000649
30) Suarez, E. M. & Ugay, H. A. (2019). Assessing The Effectiveness Of A Guidance Program Of A Higher Educational Institution. Madayaw Journal, 2(1), 0.
31) Taberdo, A. (2019). Students’ Satisfaction on the Student Services of a Maritime Higher Education. ASPER Interdisciplinary Research Journal.
32) Teves, N. , Gale, J. & Malagapo, E. (2020). Assessment of the School Management Services, Parents Initiatives, and Quality Services towards Customer Satisfaction of PISQ. Middle Eastern Journal of Development Management, 2(1).
33) Ventucillo, E. R. & Maglaque, L. M. (2011). The Baliuag University Main Library Users’ Satisfaction Survey: The Students’ Perspectives. Harvest, 7(1).
34) Villar, D. G., Delos Reyes, S. B. & Valdez, K. M. (2011). The Perception of Selected College Students on the Guidance and Testing Services of Colegio De San Juan De Letran Calamba. Ani: Letran Calamba Research Report, 1(1).
35) Villaroman, C. M., Gonzalez, J. M. & Tuazon, D. S. (2015). Students’ Assessment Of Facilities And Services Of Baliuag University Science Laboratories. Harvest, 11(1)
Volume 08 Issue 03 March 2025
There is an Open Access article, distributed under the term of the Creative Commons Attribution – Non Commercial 4.0 International (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/), which permits remixing, adapting and building upon the work for non-commercial use, provided the original work is properly cited.
Our Services and Policies
Authors should prepare their manuscripts according to the instructions given in the authors' guidelines. Manuscripts which do not conform to the format and style of the Journal may be returned to the authors for revision or rejected.
The Journal reserves the right to make any further formal changes and language corrections necessary in a manuscript accepted for publication so that it conforms to the formatting requirements of the Journal.
International Journal of Multidisciplinary Research and Analysis will publish 12 monthly online issues per year,IJMRA publishes articles as soon as the final copy-edited version is approved. IJMRA publishes articles and review papers of all subjects area.
Open access is a mechanism by which research outputs are distributed online, Hybrid open access journals, contain a mixture of open access articles and closed access articles.
International Journal of Multidisciplinary Research and Analysis initiate a call for research paper for Volume 08 Issue 04 (April 2025).
PUBLICATION DATES:
1) Last Date of Submission : 26 April 2025.
2) Article published within a week.
3) Submit Article : editor@ijmra.in or Online
Why with us
1 : IJMRA only accepts original and high quality research and technical papers.
2 : Paper will publish immediately in current issue after registration.
3 : Authors can download their full papers at any time with digital certificate.
The Editors reserve the right to reject papers without sending them out for review.
Authors should prepare their manuscripts according to the instructions given in the authors' guidelines. Manuscripts which do not conform to the format and style of the Journal may be returned to the authors for revision or rejected. The Journal reserves the right to make any further formal changes and language corrections necessary in a manuscript accepted for publication so that it conforms to the formatting requirements of the Journal.